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The 2 most common reasons clients cited for missing an appointment were forgetting and miscommunication *
Unanswered calls are a costly missed opportunity. Businesses that tracked missed calls noticed they are missing calls during or immediately after the daily lunch break, on Fridays and weekends or during peak hours. They don’t have the front-office staff and physical phones to deal with customers intake and payments, while also paying attention to all incoming calls.
Compared with human virtual receptionists services for answering phone calls and managing your diary, our AI agents can cut down your monthly costs by half. ** Adding all the other capabilities of our AI agents, like real-time call logs, or integration over multiple platforms and analytics dashboards, you will not find a comparison in the human call receptionists market.
Adjust your customer engagement on the fly. Research in the restaurant industry found that changing the scheduling dialogue from “Please call if you need to cancel or reschedule” to “Will you please call us if you need to cancel or reschedule? (Pause for answer.) Great! I’ll let everyone up here know that you’re going to call us if you need to cancel or reschedule” dropped no-show rates from 50 percent of reservations to 5 percent of reservations.
Built on latest available information and easy to updated, our virtual agent is designed to support healthcare providers to overcome even more challenging communication problems with their patients, due to the Covid-19 pandemic. It provides a virtual voice calling system that is better than the currently used IVR systems by healthcare providers.
* Appointments in different service industries studies results
** Market research based on the UK telephone answering service and call receptionist
Natural Language Processing makes it possible for humans to talk to machines. Give your customers new ways to interact with your business through engaging voice and text-based conversational experiences.
Define your own business account with general information like name, contact details, description and create your own list of services and appointment types that customers can book with you. Let the AI receptionist do the customer engagement for you.
Be in control of your appointments. Your virtual AI receptionist will only book appointments for you when you want and you are free. Real-time notification by email or SMS. Synchronize events with all major calendar platforms like Google Calendar, Outlook, Apple Calendar and others.
Instruct your AI agents how to respond to customers. You can start from a predefined set of questions and answers and customize them as you like. Your receptionist will be trained to your business specificity.
Evaluate the AI agent usage over different communication platforms and view your current expenses. Together with our ‘top up account’ feature it gives you more control over the costs as you go.
Reach more audience connecting with your customers over the phone on your website or Facebook page, Amazon Alexa, Google Assistant, Facebook Messenger and many other popular platforms and devices.
Choose from a range of out of the box AI agents that can suit your business type. No programming knowledge is required and you can have your virtual receptionist ready to work for you in minutes.
Acquire the advanced ability to see in real-time all the conversation with your customers over the telephone or any other platform. Get a glimpse of how the discussion went on, with our built-in sentiment analysis tool. You’ll know exactly the customers’ feedback instantly.
Create and maintain your team with a detailed profile for each member. Our AI receptionists can transfer calls on users request to individuals or different departments in your business.
Get real-time insights into how customers interact with your AI agents. Easy visualization of the booked, upcoming or canceled appointments, number of calls and calls distribution.
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